Business Analyst, Products

Tombou Bulgaria EOOD is a subsidiary of Up Group, a leader in the field of prepaid corporate solutions. With 60 years of experience across 23 countries on 4 continents, we serve 22 million users from 1 million clients in 800,000 retail locations.

At Tombou Bulgaria, we don’t just provide solutions; we create experiences. Our innovative products and services revolutionize the way people interact with food, shopping, and corporate benefits. Through our meal vouchers and gift card solutions, we bring convenience and flexibility to employees, empowering them to enjoy diverse dining options and meet their everyday needs.

Our commitment extends beyond transactions—we enhance quality of life. By fostering partnerships with businesses and retailers, we promote local economies and support sustainable growth.

We are hiring: Business Analyst, Products

Are you a problem-solver with a passion for turning ideas into impactful software solutions? Do you thrive in a collaborative environment where innovation meets real-world application? If so, we have the perfect role for you!

Here’s what you’ll be doing:

Analysis & Requirements

• Collaborating with internal teams to understand their needs and translate them into product requirements.
• Assessing existing systems and business processes and crafting functional specifications to improve them.

Design & Development

• Designing and developing processes tailored to the needs of the clients, including customizations.
• Actively contributing to every stage of product creation, from concept to implementation.

Testing & Implementation

• Working closely with the IT team during integration of software products with existing systems.
• Performing user acceptance testing to guarantee stability and functionality.

Training & Support

• Delivering user training on newly implemented products and solutions.
• Providing post-deployment support and troubleshooting to resolve issues.
• Creating internal guidelines, instructions, and procedures for new systems and processes.

Communication & Collaboration

• Regular interaction with internal teams and vendors regarding upgrades and new functionalities.
• Intensive communication with Group Product/IT departments and other partner organisations to ensure alignment and success.

What You’ll Bring to the Table:

• A proactive mindset and the ability to analyze complex processes.
• 1-3 years of technical expertise in product development and testing.
• Strong communication skills to effectively collaborate and train users.
• Observant and detail-oriented personality.
• Abilities to translate business needs into innovative and user-friendly systems and app functionalities.
• Payment solutions experience will be considered as a plus.
• Very good command of English.

What we offer:

• Working on challenging and interesting long-term internal projects
• A dynamic working environment with positive atmosphere and friendly colleagues
• Food vouchers
• Birthday voucher
• Anniversary voucher
• Additional health insurance
• 25 days paid annual leave
• Dedicated event budget for each team
• Financial assistance for childbirth
• Flexible home office policy
• No overtime
• Regular teambuilding activities and company events
• Additional training and certifications
• An excellent office location situated in the heart of the city, easily reachable via numerous public transportation choices.

Why Join Us?
At our company, you won’t just have a job—you’ll have the opportunity to shape the tools and systems that power our success. You’ll work in a supportive, innovative environment where your ideas and skills are valued. Join our product management team!

Ready to make an impact? Apply today and let’s build the future together!